Spedizioni

When will I receive my order?

We strive to prepare and ship your orders on the same day if they are received by 12 AM. Our shipping partners guarantee transit times to Italy of 1-2 business days and approximately 3-5 business days to other European countries. Please always refer to the tracking link, which can be found in the shipping confirmation email. In some cases, deliveries may take longer due to our order management system and any courier transport delays.

Additionally, during national holidays, it is highly likely that our shipping partners will not make deliveries. Therefore, please expect a slight delay in receiving your Noodz order, and we apologize for any inconvenience caused.

How much does shipping cost?

The good news is that standard shipping is free for orders over €50. If your order is below €50, a shipping fee based on the weight of the shipment will be charged at checkout.

Who will ship my order?

We primarily use FedEx-TNT for shipping. Tracking information is available on the TNT website for orders destined for Italy and on the FedEx website for orders destined for Europe.

Why does my tracking number show as "Pending"?

The reason your FedEx tracking number may show as "Pending" is that it has not yet been scanned or is in transit to the FedEx distribution center.

Our current delivery time of 3-6 business days includes the possibility of this delay, and you should see updated tracking details and an estimated delivery date on your order within 24-48 hours.

Can I get updates on the shipment?

You will receive email notifications with the status of your order, and you can view tracking information in your account.

The frequency of SMS alerts may vary for each user. Please refer to FedEx's privacy policy.

FedEx SMS alerts are not associated with Huel in any way. All questions, issues, or incidents related to the program should be handled through FedEx.com.

Do you ship outside of Europe?

We apologize, but currently, we cannot ship to countries outside of Europe.

I need assistance.

If you suspect that your package may be lost or undelivered, we apologize if you haven't received your order. Don't worry, contact us within 7 days of the original shipping date, and we will investigate the situation for you. If we are informed outside of this period, it is unlikely that the costs associated with a lost package can be covered by Noodz.

For any questions regarding returns, please visit our Returns page.